TCGKings / Customer care

Returns & refunds

Updated November 4, 2026

This policy applies to orders when checkout opens. It does not limit mandatory consumer rights.

Report a problem within 30 days

For an incorrect, missing, damaged, or materially misdescribed item, contact us promptly and within 30 calendar days of delivery, or the estimated delivery date for a missing shipment. Include your order reference, the issue, and relevant details. Photos are helpful when available.

Sealed trading-card products

We do not accept change-of-mind returns for trading-card products, including unopened packs and boxes. Opened packs, broken factory seals, unwanted card pulls, and changes in market value are not grounds for a discretionary return. These exclusions do not prevent claims for defective, counterfeit, incorrect, or misdescribed goods where applicable law provides a remedy.

Return authorization

Contact us before sending a return. We will provide instructions and a return address for approved cases. Do not send merchandise to a publisher, payment provider, or an address found elsewhere. Retain proof of shipment.

Resolution and costs

For a confirmed store error or qualifying defective item, we will arrange a suitable replacement, refund, or other legally required remedy and cover necessary approved return shipping. We will not require you to buy another item to resolve our mistake.

Refunds and cancellations

Approved refunds are returned to the original payment method. Bank posting times vary; we will confirm when the refund is initiated. Refunds reflect the original amount paid for the affected items and applicable refundable charges, not later market prices. Request cancellation before dispatch; cancellation cannot be guaranteed once fulfillment is underway. See the pre-order policy for upcoming releases.

Questions? Contact TCGKings.